Service Science, Management and Engineering Education for the 21st Century

  • Bill Hefley
  • Wendy Murphy

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. SSME Discipline

    1. Jane Siegel, Bill Hefley, Shelley Evenson, Sandra Slaughter
      Pages 3-9
    2. Giovanni Righini
      Pages 19-24
    3. Shelley Evenson
      Pages 25-30
    4. Richard B. Chase, Sriram Dasu
      Pages 35-40
    5. Vesa Salminen, Petri Kalliokoski
      Pages 41-48
    6. Richard R. Perdue, Steven D. Sheetz
      Pages 69-74
    7. Stephen L. Vargo, Robert F. Lusch
      Pages 83-88
    8. Robert F. Lusch, Stephen L. Vargo
      Pages 89-96
  3. SSME Education

    1. Eleanor L. Babco, Carol B. Lynch, Patricia McAllister
      Pages 109-114
    2. Sheryl A. Sorby, Leonard J. Bohmann, Tom Drummer, Jim Frendewey, Dana Johnson, Kris Mattila et al.
      Pages 115-122

About this book


Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

Advanced level computer science researchers and management professionals will benefit from the unique insight into the evolving field of SSME provided by this volume, and will derive an understanding of education needs and program offerings in SSME.


Manager Operations Research Professional education SSME Service Engineering Service Science, Management and Engineering Service economy Service science Service-oriented Computing business process complexity computer science design modeling organization

Editors and affiliations

  • Bill Hefley
    • 1
  • Wendy Murphy
    • 2
  1. 1.IT Services Qualification Center (ITSqc)Carnegie Mellon UniversityPittsburghUSA
  2. 2.IBM c/oDentonUSA

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag US 2008
  • Publisher Name Springer, Boston, MA
  • eBook Packages Business and Economics
  • Print ISBN 978-0-387-76577-8
  • Online ISBN 978-0-387-76578-5
  • Series Print ISSN 1865-4924
  • About this book
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