Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems

  • Michael E. Gorman
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

This paper discusses an expanded notion of services, ones that can lead to the transformation of systems in ways that are beneficial for business, engineering and society—because all of these are parts of a larger system. But what I say here also applies, on a reduced level, to systems problems that are apparently more local, like modeling and responding to a changing business environment in a specific market and area.


Service Innovation Trading Zone Service Scientist Interactional Expert Sociotechnical System 


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© Springer Science+Business Media, LLC 2008

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  • Michael E. Gorman

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