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Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

  • Richard C. Larson
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences-management, social and engineering — into her analysis of services systems. Within the context of a new research center at MIT — CESF (Center for Engineering Systems Fundamentals) — we show how newly emerging services systems require such a 3-way holistic analysis. We deliberately select some non-standard services, as many business services such as supply chains have been studied extensively.

Keywords

Service System Presidential Election Venn Diagram Water Distribution System Blend Learn 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Richard C. Larson
    • 1
  1. 1.Massachusetts Institute of TechnologyCambridge

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