Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

  • Richard C. Larson
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences-management, social and engineering — into her analysis of services systems. Within the context of a new research center at MIT — CESF (Center for Engineering Systems Fundamentals) — we show how newly emerging services systems require such a 3-way holistic analysis. We deliberately select some non-standard services, as many business services such as supply chains have been studied extensively.


Service System Presidential Election Venn Diagram Water Distribution System Blend Learn 
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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Richard C. Larson
    • 1
  1. 1.Massachusetts Institute of TechnologyCambridge

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