Advertisement

Legitimizing SSME in Academia: Critical Considerations and Essential Actions

  • Jane Siegel
  • Bill Hefley
  • Shelley Evenson
  • Sandra Slaughter
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Legitimizing Services Sciences, Management, and Engineering (SSME) in the global academic community necessitates delineation of the critical considerations and professional actions associated with spawning any new field. For Services Science, the broad set of academic disciplines that may be involved are identified in this paper. A set of seven major actions needed to bring clarity and credibility to those engaged in Services Science are described along with examples from Information Systems, Design, and Strategic Services Management and Sourcing. Academics who are pioneering in this highly inter-disciplinary field may use this paper to plan a course of action that will rapidly advance Services Science both within their specific disciplines and in building the global Services Science academic base.

Keywords

Academic Discipline Service Design Critical Consideration Essential Action Award Program 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    Maglio, P.P., Srinivasan, S., Kreulen, J.T., and Spohrer, J., Services Systems, Service Scientists, SSME, and Innovation, Communications of ACM, V.49, No. 7: 81-85, ACM, July, 2006.CrossRefGoogle Scholar
  2. [2]
    Bitner, M.J. and Brown, S.W., The Evolution and Discovery of Services Science in Business Schools, Communications of ACM, V.49, No. 7: 73-78, ACM, July, 2006.CrossRefGoogle Scholar
  3. [3]
    Rouse, W.B. and Baba, M.L., Enterprise Transformation, Communications of ACM, V.49, No. 7: 66-72, ACM, July, 2006.CrossRefGoogle Scholar
  4. [4]
    Hefley, B. Educating an Innovative Services Science Workforce. Position paper for Workshop on Education for Service Innovation, National Science Foundation, US Department of Commerce, and IBM Research, Washington, D.C., April 18, 2006.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Jane Siegel
    • 1
  • Bill Hefley
    • 2
  • Shelley Evenson
    • 3
  • Sandra Slaughter
    • 4
  1. 1.IT Services Qualification CenterCarnegie Mellon UniversityPittsburghUSA
  2. 2.Institute for Software Research and IT Services Qualification CenterCarnegie Mellon UniversityPittsburghUSA
  3. 3.School of DesignCarnegie Mellon UniversityPittsburghUSA
  4. 4.Georgia Institute of TechnologyAtlantaUSA

Personalised recommendations