A key objective for a science of services should be to produce actionable process theories. Doing so will distinguish a science of services from competing fields like management information systems, and allow a science of services to have more immediate real-world impact.
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Flor, N.V. (2008). Actionable Process Theories: A Unique Selling Proposition for a Science of Services. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_10
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