Actionable Process Theories: A Unique Selling Proposition for a Science of Services

  • Nick V. Flor
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

A key objective for a science of services should be to produce actionable process theories. Doing so will distinguish a science of services from competing fields like management information systems, and allow a science of services to have more immediate real-world impact.


Management Information System Process Theory Cost Driver Management Information System Service Scientist 


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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Nick V. Flor

There are no affiliations available

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