Actionable Process Theories: A Unique Selling Proposition for a Science of Services
A key objective for a science of services should be to produce actionable process theories. Doing so will distinguish a science of services from competing fields like management information systems, and allow a science of services to have more immediate real-world impact.
KeywordsManagement Information System Process Theory Cost Driver Management Information System Service Scientist
Unable to display preview. Download preview PDF.
- Booch, G. (1994). Object Oriented Analysis and Design. Redwood City, CA: Benjamin Cummings Publishing.Google Scholar
- Demarco, T. (1979). Structured Analysis and System Specification. Englewood Cliffs, NJ: Yourdon Press.Google Scholar
- Elias, M. (2001). Study: Net use doesn’t increase depression, after all. USA Today, July 23, 2001. http:// www.usatoday.com/tech/news/2001-07-23-web-depression-study.htm.
- Fauconnier, G., & Turner, M. (2002). The Way We Think. New York, NY: Basic Books.Google Scholar
- Flor, N. (2000). Web Business Engineering. Reading, MA: Addison-Wesley.Google Scholar
- Fowler, M. (2003). UML Distilled. Reading, MA: Addison-Wesley.Google Scholar
- Mohr, L. (1982). Explaining Organizational Behavior. San Francisco, CA: Jossey-Bass.Google Scholar
- Mackenzie, K. D. (2000). Processes and their Frameworks. Management Science, 46, 110-125.Google Scholar
- Simon, H. (1981). The Sciences of the Artificial (2nd Edition). Cambridge, MA: MIT Press.Google Scholar