Challenges of industrial Service Business Development
Industrial Service business is a fast-growing business area in engineering and manufacturing industry. Many companies have tried to develop Industrial Services to create new business with customers but many of them have failed. In many cases, customers have not valued the proposed service models because of the lack of added value to current cooperation between supplier and customer. This article presents the findings of a BestServ Forum which is a collaborative consortium of 35 Finnish Enterprises on Manufacturing Industry. The objective of this consortium is to benchmark best practises, recognise the current status, development needs and future challenges of Industrial Service business in Finnish manufacturing industry. One of the most challenging objectives of the Forum has been to give guidance from industry to future research and development directions. This article introduces the directions of industrial research challenges which are now under accomplishment in national technology development programme SERVE coordinated and partially funded by Technology development centre, TEKES.
KeywordsBusiness Model Solution Architecture Customer Process Industrial Service Business Architecture
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