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Palgrave Macmillan

Managing A Crisis

A Practical Guide

  • Book
  • © 2005

Overview

Authors:
  1. Tom Curtin
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  2. Daniel Hayman
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  3. Naomi Husein
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Table of contents (19 chapters)

  1. Front Matter

    Pages i-xi
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  2. What Makes a Crisis

    1. Front Matter

      Pages 1-1
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    2. The Three Types of Crisis

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 3-9

    3. Evolution of a Crisis: the Crisis Curve

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 10-17

    4. Predicting a Crisis

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 18-27

    5. Why Managing a Crisis Matters

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 28-32

  3. The Organisation and its Universe

    1. Front Matter

      Pages 33-33
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    2. Organisations and their Leadership

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 35-41

    3. The Media in a Crisis

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 42-49

    4. The Politicians and Regulators

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 50-63

    5. The Activists: Making Crises Happen

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 64-71

    6. Other Stakeholders: Dealing with the Public, Customers and Suppliers

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 72-75

  4. Design, Testing and Implementation

    1. Front Matter

      Pages 77-77
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    2. Overview of the Process

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 79-80

    3. The Importance of Third Party Advocates

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 81-93

    4. The Crisis Management Team

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 94-107

    5. Responsibilities and Logistics

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 108-117

    6. The Crisis Management Handbook

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 118-128

    7. Managing Media Relations

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 129-140

    8. Internal Communications

      • Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 141-149
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Keywords

About this book

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.

Reviews

'Includes checklists that should form part of a company's crisis management handbook and should be the first thing to reach for after the telephone' - Keith Clack, Best Business Books, The Bookseller

About the authors

TOM CURTIN is a consultant and writer who specialises in crisis management, green issues and corporate communications. He is the Managing Director of Green Issues Communications and the author of, Managing Green Issues, (Palgrave Macmillan). He is consultant to a number of companies and organisations and lectures at universities and management schools, including IMD in Lausanne.

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