Managing a Crisis

A Practical Guide

  • Authors
  • Tom Curtin
  • Daniel Hayman
  • Naomi Husein

Table of contents

  1. Front Matter
    Pages i-xi
  2. What Makes a Crisis

    1. Front Matter
      Pages 1-1
    2. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 3-9
    3. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 10-17
    4. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 18-27
    5. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 28-32
  3. The Organisation and its Universe

    1. Front Matter
      Pages 33-33
    2. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 35-41
    3. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 42-49
    4. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 50-63
    5. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 64-71
    6. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 72-75
  4. Design, Testing and Implementation

    1. Front Matter
      Pages 77-77
    2. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 79-80
    3. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 81-93
    4. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 94-107
    5. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 108-117
    6. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 118-128
    7. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 129-140
    8. Tom Curtin, Daniel Hayman, Naomi Husein
      Pages 141-149

About this book

Introduction

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.

Keywords

business crisis management management organization planning stakeholder

Bibliographic information

  • DOI https://doi.org/10.1057/9780230509306
  • Copyright Information Palgrave Macmillan, a division of Macmillan Publishers Limited 2005
  • Publisher Name Palgrave Macmillan, London
  • eBook Packages Palgrave Business & Management Collection
  • Print ISBN 978-1-349-52190-6
  • Online ISBN 978-0-230-50930-6
  • About this book
Industry Sectors
Pharma
Automotive
Chemical Manufacturing
Biotechnology
Consumer Packaged Goods