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Total Quality Management

Proceedings of the first world congress

  • Conference proceedings
  • © 1995

Overview

Editors:
  1. Gopal K. Kanji

    1. School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK

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Table of contents (108 papers)

  1. Measuring Performance

    1. Quality culture in the manufacturing industries of Hong Kong

      • C. K. Liu
      Pages 177-180

    2. Total quality in purchasing

      • A. S-H. Wong
      Pages 181-184

    3. The quality chain: a total quality approach to external and internal supply chain management

      • V. Cesarotti, I. Crevelli Visconti
      Pages 185-188

    4. The introduction of TQM to industry in Mexico

      • J. H. Cantu-Delgado, L. R. P. Reavill
      Pages 189-192

    5. TQM and Maqiladoras of Mexico

      • M. Azarang, L. R. P. Reavill
      Pages 193-196

    6. An organizational approach to effective statistical process control

      • M. M. Bowness, S. Ravindran, D. Laight
      Pages 197-200

    7. Orthogonal array design of experiments for analysis of key performance parameter of transformer

      • S. V. Kulkarni, B. R. Ramachandrudu
      Pages 201-204

  2. Leadership and Quality Strategy

    1. Front Matter

      Pages 205-205
      Download chapter PDF

    2. Strategic planning through quality policy deployment: a benchmarking approach

      • M. Zairi
      Pages 207-215

    3. Quality and business policy — conflict or synergy?

      • M. Wilcox, B. Dale, R. Boaden, R. McQuater
      Pages 216-219

    4. Quality strategy: Chinese experiences

      • C. S. Tseng, Y. L. Wong, B. Wan
      Pages 220-223

    5. Leadership assessment and development for total quality

      • R. McAdam
      Pages 224-228

    6. Integrated quality management: redefining ‘total’ in TQM

      • J. V. Chelsom, G. R. Clewer
      Pages 229-232

    7. Key issues in introducing and promoting TQM

      • H. Yui
      Pages 233-236

    8. Strategic planning within the U.S. Department of the Navy

      • L. M. Doherty, D. L. Wells, K. R. Burks
      Pages 237-240

    9. Turning strategy into decisive action

      • A. Wiseman
      Pages 241-243

    10. Management by luck — or is it rational to learn economics?

      • R. Neumann, P. Wolffsen
      Pages 244-247

  3. Quality in Service

    1. Front Matter

      Pages 249-249
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    2. TQM in financial services industry

      • T. Ansell
      Pages 251-254

    3. Business improvemen through self-assessment — a case study from financial services

      • L. I. Porter, S. I. Tanner
      Pages 255-258
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Keywords

About this book

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Editors and Affiliations

  • School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK

    Gopal K. Kanji

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