Synopsis
This paper discusses a pioneering approach to strategic planning and implementation based on Total Quality Management principles.
Quality Policy Deployment (QPD) is a framework developed in Japan first, used by many leading organisations to deploy corporate goals at all levels and to manage quality implementation strategically.
The paper compares QPD with traditional methods of strategic planning and control and highlights significant differences. The paper also presents various cases of strategic management of quality through investigation of performance management based on best practice.
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© 1995 Springer Science+Business Media Dordrecht
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Zairi, M. (1995). Strategic planning through quality policy deployment: a benchmarking approach. In: Kanji, G.K. (eds) Total Quality Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0539-2_25
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DOI: https://doi.org/10.1007/978-94-011-0539-2_25
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4240-6
Online ISBN: 978-94-011-0539-2
eBook Packages: Springer Book Archive