Total Quality Management

Proceedings of the first world congress

  • Gopal K. Kanji

Table of contents

  1. Front Matter
    Pages i-xi
  2. TQM Principles and Practices

  3. Measuring Performance

About these proceedings


In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.


QM manufacturing quality management total quality management (TQM)

Editors and affiliations

  • Gopal K. Kanji
    • 1
  1. 1.School of Computing and Management SciencesSheffield Hallam UniversitySheffieldUK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media Dordrecht 1995
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-94-010-4240-6
  • Online ISBN 978-94-011-0539-2
  • About this book
Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods
Oil, Gas & Geosciences