Different strokes for different folks — the collapse of prevailing wisdom

Abstract

We have accepted on faith many of our improvement tools without really understanding their impact on the performance of the organization. This paper challenges some of the basic principles that TQM was founded upon. The data presented in this paper was obtained from the International Quality Study (IQS) performed over a three-year period by Ernst & Young and the American Quality Foundation. With over two million pieces of information in its database, it is the largest, most complete management practice benchmark resource in the world today. This report highlights similarities and differences between countries. It also defines best practices based on the statistical analysis of the business results achieved internationally.