Abstract
The quality improvement process is about performance improvement of individuals, groups and organisations. To improve performance people need to know what to do, how to do it, to have the right tools to do it, to be able to measure performance and to receive feedback on current levels of achievement. The Total Quality Management process provides this by adhering to a set of general principles [3] based on statistical understanding and can be used to drive improvement processes.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
J.J. Dahlgaard, K. Kristensen and G.K. Kanji, Quality cost and total quality management, Total Quality Management, Vol 3, No 3, pp. 211–222, (1993).
G.K. Kanji, Total Quality Management: the second industrial revolution, Total Quality Management, Vol 1, No 1, pp.3–12, (1990).
G.K. Kanji and M. Asher, Total Quality Management: A Systematic Approach, Carfax Publishing Company, Oxfordshire, UK, (1993).
K. Kristensen, G.K. Kanji and J.J. Dahlgaard, On measurement of customer satisfaction, Total Quality Management, Vol 3, No 2, pp. 123–128, (1993).
R.D. Snee, Statistical thinking and its contribution to total quality, The American Statistician, May 1990, Vol 44, No 2, pp.116–121, (1990).
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1995 Springer Science+Business Media Dordrecht
About this paper
Cite this paper
Kanji, G.K. (1995). Quality and statistical concepts. In: Kanji, G.K. (eds) Total Quality Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0539-2_1
Download citation
DOI: https://doi.org/10.1007/978-94-011-0539-2_1
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4240-6
Online ISBN: 978-94-011-0539-2
eBook Packages: Springer Book Archive