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Quality Uncertainty and Perception

Information Asymmetry and Management of Quality Uncertainty and Quality Perception

  • Lalit Wankhade
  • Balaji Dabade

Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Lalit Wankhade, Balaji Dabade
    Pages 1-12
  3. Lalit Wankhade, Balaji Dabade
    Pages 13-25
  4. Lalit Wankhade, Balaji Dabade
    Pages 27-34
  5. Lalit Wankhade, Balaji Dabade
    Pages 35-56
  6. Lalit Wankhade, Balaji Dabade
    Pages 57-81
  7. Lalit Wankhade, Balaji Dabade
    Pages 83-117
  8. Lalit Wankhade, Balaji Dabade
    Pages 119-126
  9. Back Matter
    Pages 127-137

About this book

Introduction

The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.

Keywords

Mapping Marketing Quality Uncertainty Received Quality Root Cause and Failure Analysis System Dynamics Total Quality Management total quality management (TQM)

Authors and affiliations

  • Lalit Wankhade
    • 1
  • Balaji Dabade
    • 2
  1. 1.Engineering & Technology, Dept. Production EngineeringSGGS Institute ofNandedIndia
  2. 2.Engineering & Technology, Dept. Production EngineeringSGGS Institute ofNandedIndia

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-7908-2195-6
  • Copyright Information Springer-Verlag Berlin Heidelberg 2010
  • Publisher Name Physica, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-7908-2194-9
  • Online ISBN 978-3-7908-2195-6
  • Series Print ISSN 1431-1941
  • Buy this book on publisher's site
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