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Corporate Performance Management

ARIS in Practice

  • Book
  • © 2006

Overview

Authors:
  1. August-Wilhelm Scheer

    1. IDS Scheer AG, Saarbrücken, Germany

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  2. Wolfram Jost

    1. IDS Scheer AG, Saarbrücken, Germany

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  3. Helge Heß

    1. IDS Scheer AG, Saarbrücken, Germany

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  4. Andreas Kronz

    1. IDS Scheer AG, Saarbrücken, Germany

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  • Introduction to Corporate Performance Management (CPM)

  • Getting more transparency into daily business by means of process analysis and performance measurement

  • Practical insights into CPM through reports from renowned companies

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Table of contents (18 chapters)

  1. Front Matter

    Pages I-XI
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  2. From Process Documentation to Corporate Performance Management

    1. From Process Documentation to Corporate Performance Management

      • August-Wilhelm Scheer, Wolfram Jost
      Pages 1-6

  3. Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer

    1. From Corporate Strategy to Process Performance — What Comes after Business Intelligence?

      • Helge Heß
      Pages 7-29

    2. Managing of Process Key Performance Indicators as Part of the ARIS Methodology

      • Andreas Kronz
      Pages 31-44

    3. Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager

      • Markus von den Driesch, Tobias Blickle
      Pages 45-64

  4. Corporate Performance Management in Practice

    1. Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie

      • André Dreißen, Rainer Heinrichs
      Pages 65-76

    2. No Business Intelligence Without Process Intelligence

      • Helmut Kruppke, Tino Bauer
      Pages 77-97

    3. Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service

      • Robert Reif, Andreas Kronz, Klaus Miksch
      Pages 99-124

    4. Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)

      • Gregor Loes
      Pages 125-134

    5. Process Performance Management in Securities Operations at CREDIT SUISSE

      • Olaf Klein, Dirk Kogelschatz
      Pages 135-152

    6. Closing the Cycle — Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector

      • Herbert Oberländer, Frank Ossig, Michael Linke
      Pages 153-159

    7. Performance Management in Power Stations - with openJET, openBMS and ARIS PPM

      • Bernd Heselmann, Peter Stängle, Andreas Kronz, Klaus Miksch
      Pages 161-177

    8. More than Figures — Performance Management of HR-Processes at Vodafone Greece

      • Petros Panagiotidis, Phillip Knirck, Andreas Kronz
      Pages 179-190

    9. Corporate Performance Management in Logistics and Procurement — Focused Identification of Weak Points with Supply Chain Controlling

      • Steffen Drawert
      Pages 191-201

    10. Continuous Measurement and Analysis of Operations Management Processes — ARIS PPM at E.ON Kernkraft GmbH

      • Karl Ramler, Jürgen Schwarzin, Andreas Kronz, Klaus Miksch
      Pages 203-218

    11. Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank

      • Lars Müller, Frank Gahse
      Pages 219-232

    12. Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom

      • John Bird
      Pages 233-245

    13. Monetary Assessment of Performance Management in the Health Care System — Process Cost Analysis at Marienhospital Herne

      • Holger Raphael, Hendrik Schenck
      Pages 247-261

    14. Monitoring ITIL Process Performance at DAB Bank

      • Simone Sulzmann
      Pages 243-272

  5. Back Matter

    Pages 273-275
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Keywords

About this book

Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.

Authors and Affiliations

  • IDS Scheer AG, Saarbrücken, Germany

    August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz

Bibliographic Information

  • Book Title: Corporate Performance Management

  • Book Subtitle: ARIS in Practice

  • Authors: August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz

  • DOI: https://doi.org/10.1007/3-540-30787-7

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2006

  • Hardcover ISBN: 978-3-540-30703-7Published: 17 January 2006

  • Softcover ISBN: 978-3-642-06799-0Published: 14 October 2010

  • eBook ISBN: 978-3-540-30787-7Published: 20 March 2006

  • Edition Number: 1

  • Number of Pages: XI, 275

  • Additional Information: Original German edition published by Springer, 2005

  • Topics: IT in Business, Management

  • Industry Sectors: Automotive, Biotechnology, Finance, Business & Banking, IT & Software, Pharma, Telecommunications

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