Summary
Within the space of just seven months E.ON Bayern AG implemented a Corporate Performance Management System based on ARIS PPM. The aim of the Sales Service project was to achieve holistic controlling of selected business processes using source data from SIEBEL CRM and SAP IS-U IT systems. The focus was on making business processes better and more directly controllable, generating more transparency in procedures and reliable automation of reporting. The results of this project contributed in various ways to the consistent identification of weak points and greater standardization of business processes, and provided significant support for the optimization of resource planning, deadlines and response times.
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© 2006 Springer-Verlag Berlin Heidelberg
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Reif, R., Kronz, A., Miksch, K. (2006). Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service. In: Corporate Performance Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-30787-7_7
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DOI: https://doi.org/10.1007/3-540-30787-7_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30703-7
Online ISBN: 978-3-540-30787-7
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