Managing of Process Key Performance Indicators as Part of the ARIS Methodology

Summary

Evaluating processes with the aid of key performance indicators continues to gain acceptance as an integral element of corporate controlling as well as process management. This article will first describe the tasks associated with process controlling, which will then be used as a basis for defining the objectives of a process-oriented key performance indicator management system. In particular, we will explain how the description of key performance indicators can be integrated in general process modelling. When KPI management has been assigned its proper place in the process management loop, roles that are needed to implement it in real terms will be defined.