Summary
The productivity of a service department depends greatly on the ad hoc ability to analyze processes in detail and immediately initiate any change actions required. This closes the loop of operational activities, process and cause analysis and implementation of suitable optimization measures. DAB Bank has introduced an ITIL-based process structure in order to boost its service quality. This flexible analysis of detailed flows is the final logical component for a rounded-off concept.
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© 2006 Springer-Verlag Berlin Heidelberg
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Sulzmann, S. (2006). Monitoring ITIL Process Performance at DAB Bank. In: Corporate Performance Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-30787-7_18
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DOI: https://doi.org/10.1007/3-540-30787-7_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30703-7
Online ISBN: 978-3-540-30787-7
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