Design Issues for Service Delivery Platforms

Incorporate User Experience: A Grounded Theory Study of Individual User Needs

  • Martin┬áBergaus

Table of contents

  1. Front Matter
    Pages I-XLI
  2. Martin Bergaus
    Pages 1-25
  3. Martin Bergaus
    Pages 95-170
  4. Martin Bergaus
    Pages 171-231
  5. Martin Bergaus
    Pages 295-315
  6. Back Matter
    Pages 317-453

About this book


Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.


  • Literature Review
  • Research Methodology
  • Presentation of Findings
  • Model Development and Discussion of the Results
  • Conclusions

 Target Groups

  • Researchers and students in the field of IS research, SDP researchers, usability researchers, and qualitative researchers using Grounded Theory Methodology (GTM)
  • Practitioners in the field of Ubiquitous and Cloud Computing, practical application of GT

 About the Author

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.


Cloud Computing Grounded Theory Methodology Information Systems Research Qualitative Research Service Delivery Platforms Ubiquitous Computing Usability

Authors and affiliations

  • Martin┬áBergaus
    • 1
  1. 1.Leeds Metropoletan (Beckett) University Computing and Creative TechnologiesLeedsUnited Kingdom

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden 2015
  • Publisher Name Springer Vieweg, Wiesbaden
  • eBook Packages Computer Science
  • Print ISBN 978-3-658-10540-2
  • Online ISBN 978-3-658-10541-9
  • Buy this book on publisher's site
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