Managing with Information Technology

  • Richard Ennals
  • Philip Molyneux

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Fundamentals of Business Information Technology

    1. Front Matter
      Pages 1-4
    2. Phil Molyneux
      Pages 5-17
  3. Information Systems and IT Strategies

    1. Front Matter
      Pages 19-22
    2. Robin Matthews, Anthony Shoebridge
      Pages 23-36
    3. Walter Skok
      Pages 37-57
    4. Mike Chesher
      Pages 58-77
    5. Juliet Sheppard, Peijie Wang
      Pages 78-95
  4. Artificial Intelligence and Knowledge Based Systems

    1. Front Matter
      Pages 97-100
    2. Chris Hutchison
      Pages 101-117
    3. Gail Swaffield
      Pages 118-129
    4. David Browne, Ara Yeghiazarian
      Pages 143-149
  5. Hybrid Managers

    1. Front Matter
      Pages 151-154
    2. Stewart Judd
      Pages 155-161
    3. Christine Warner
      Pages 166-172
    4. Stuart J. Fitz-Gerald
      Pages 173-175
  6. Knowledge Based Training Systems

    1. Front Matter
      Pages 177-180
    2. Jonathan H. Briggs, Chris Tompsett, Nick Oates
      Pages 181-192
  7. Human Centred Systems

    1. Front Matter
      Pages 219-222
    2. David Hopson
      Pages 258-264
  8. Back Matter
    Pages 265-284

About this book


The language of business and management, and of infor­ mation technology, is being employed across all sectors of economic and social activity. In recent years computers and information technology (IT) in general have moved from being a scarce resource to being a more generally available commodity, without a corresponding increase in understanding of how the new generation of tools can be used. IT is available on individual desktops, supporting decision making and communication, but often conven­ tional organizations have failed to adapt, individuals lack competence and confidence, and senior managers lack both the strategic insight to develop appropriate strategies and the humility to accept that they need to learn. As each sector, whether business, education, public sec­ tor management or the community and voluntary sector, realizes that the potential of IT is not being exploited to the full, calls are issued for the development of new "hybrid managers", a term coined to describe the gap in understanding and competence that is to be filled. The two editors work in the hybrid field of business information technology, which is a melting pot of ideas and experience from numerous traditional disciplines. The pace of change is such that no one individual could ever be abreast of all technical and business develop­ ments, but the field is now sufficiently mature for us to identify certain underlying issues and principles, and areas of research for the coming years.


Information Technology (IT) artificial intelligence automotive industry business development education evaluation information system knowledge-based systems management networks programming strategic management strategy technology

Editors and affiliations

  • Richard Ennals
    • 1
  • Philip Molyneux
    • 1
  1. 1.School of Operations Management and Quantitative Methods, Kingston Business SchoolKingston UniversitySurreyUK

Bibliographic information

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