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Information Systems

  • Textbook
  • © 1998

Overview

Authors:
  1. Ivan F. Jackson

    1. School of Communications and Information Management, Victoria University of Wellington, New Zealand

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  • Sound academic basis. Founded on an extensive review of international research in IS
    Strong practical orientation. A management perspective obtained from over 0 interviews with senior executives is supplemented by material published in the trade press
    Written from an organizational rather than a technical perspective
    The emphasis is on simple explanation and the avoidance of jargon. Full end of chapter notes and references are provided

Part of the book series: Information Systems Series (INSYS)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-ix
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  2. The Competitive Impact

    • Ivan F. Jackson
    Pages 1-27

  3. Management Information Tools

    • Ivan F. Jackson
    Pages 28-71

  4. Performance Management

    • Ivan F. Jackson
    Pages 72-91

  5. The Value-Added Environment I The Value Network

    • Ivan F. Jackson
    Pages 92-132

  6. The Value-Added Environment II Manufacturing

    • Ivan F. Jackson
    Pages 133-172

  7. Managing Change

    • Ivan F. Jackson
    Pages 173-219

  8. ‘Customer-facing’ IS

    • Ivan F. Jackson
    Pages 220-262

  9. IS Planning

    • Ivan F. Jackson
    Pages 263-303

  10. Back Matter

    Pages 304-307
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Keywords

About this book

The central theme of this book is the customer focus. It assumes that if a firm is to be profitable, or even survive in today's competitive environment, it must be responsive to the needs and expectations of its customers. In some case IT can assist a customer directly, in others value will be added to existing services and to other activities in which the organization is engaged.
The book argues that what applies to the organization as a whole also applies to the information systems (IS) function. The customers of an IS department are firstly its corporate clients - business unit managers and services users - and indirectly the organisation's customers.

Authors and Affiliations

  • School of Communications and Information Management, Victoria University of Wellington, New Zealand

    Ivan F. Jackson

About the author

A New Zealander by birth, IVAN JACKSON trained and worked first as a mining engineer before moving to the US to undertake further study. During his twelve- year period there he worked as an industrial engineer, systems coordinator and information systems manager and IT consultant. On returning to New Zealand in 1972 he became Director, Systems Development, with the State Services Commission Government Computer Centre. In 1975, he was appointed a Senior Lecturer at the University of Otago, Dunedin, becoming in 1988 Foundation Professor of Management Information Systems at Victoria University of Wellington. He recently took early retirement to return to consulting and book writing.

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