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The Value-Added Environment I The Value Network

  • Chapter
The Customer Service Focus

Part of the book series: Information Systems Series ((INSYS))

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Abstract

Readers will recall that Chapter 2 examined the role of information systems (IS) in delivering support systems to its corporate clients. This chapter, and the one that follows, moves on to examine how IS can be used to assist the organization in meeting the expectations of its external customers.

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Author information

Authors and Affiliations

  1. School of Communications and Information Management, Victoria University of Wellington, New Zealand

    Ivan F. Jackson (Senior Research Associate)

Authors
  1. Ivan F. Jackson
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© 1998 Ivan F. Jackson

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Jackson, I.F. (1998). The Value-Added Environment I The Value Network. In: The Customer Service Focus. Information Systems Series. Palgrave, London. https://doi.org/10.1007/978-1-349-14703-8_4

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  • DOI: https://doi.org/10.1007/978-1-349-14703-8_4

  • Publisher Name: Palgrave, London

  • Print ISBN: 978-0-333-72450-7

  • Online ISBN: 978-1-349-14703-8

  • eBook Packages: EngineeringEngineering (R0)

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