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‘Customer-facing’ IS

  • Chapter
The Customer Service Focus

Part of the book series: Information Systems Series ((INSYS))

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Abstract

Until now we have acted almost as if we were detached observers of the corporate scene. True, we looked from an IS vantage point, but the gaze was mainly directed towards the application of strategic and support information systems. Now what we want do is to turn our gaze to scrutinize IS as if from the outside looking in. In so doing we will look specifically from the perspective of the internal corporate customer.

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Author information

Authors and Affiliations

  1. School of Communications and Information Management, Victoria University of Wellington, New Zealand

    Ivan F. Jackson (Senior Research Associate)

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  1. Ivan F. Jackson
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© 1998 Ivan F. Jackson

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Jackson, I.F. (1998). ‘Customer-facing’ IS. In: The Customer Service Focus. Information Systems Series. Palgrave, London. https://doi.org/10.1007/978-1-349-14703-8_7

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  • DOI: https://doi.org/10.1007/978-1-349-14703-8_7

  • Publisher Name: Palgrave, London

  • Print ISBN: 978-0-333-72450-7

  • Online ISBN: 978-1-349-14703-8

  • eBook Packages: EngineeringEngineering (R0)

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