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Information Systems Outsourcing

Enduring Themes, Emergent Patterns and Future Directions

  • Book
  • © 2002

Overview

Editors:
  1. Rudy Hirschheim

    1. Bauer College of Business, University of Houston, Houston, USA

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  2. Armin Heinzl

    1. Universität Bayreuth, Bayreuth, Germany

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  3. Jens Dibbern

    1. Universität Bayreuth, Bayreuth, Germany

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  • State-of-the-art overview of information systems outsourcing research
  • Examples of successful outsourcing in organizations
  • Includes supplementary material: sn.pub/extras

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Table of contents (23 chapters)

  1. Front Matter

    Pages I-IX
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  2. Overview

    1. Front Matter

      Pages 1-1
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    2. Information Systems Outsourcing in the New Economy — An Introduction

      • Rudy Hirschheim, Jens Dibbern
      Pages 3-23

    3. On the Theoretical Foundations of Current Outsourcing Research

      • Heinz K. Klein
      Pages 24-44

  4. Arranging and Managing IS Outsourcing Relationships

    1. Front Matter

      Pages 153-153
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    2. Managing IT Outsourcing Risk: Lessons Learned

      • Benoit A. Aubert, Michel Patry, Suzanne Rivard
      Pages 155-176

    3. Applying Traditional Risk-Return Analysis to Strategic IT Outsourcing Decisions

      • Jaak Jurison
      Pages 177-186

    4. Further Thoughts on Information Structure, Knowledge Management and Outsourcing

      • Ramy Elitzur, Anthony K. P. Wensley
      Pages 187-194

    5. Current and Future Directions of IS Outsourcing

      • Jae-Nam Lee, Minh Q. Huynh, Ron Chi-wai Kwok, Shih-Ming Pi
      Pages 195-220

    6. Relational Exchange Theory and IS Outsourcing: Developing a Scale to Measure Relationship Factors

      • Tim Goles, Wynne W. Chin
      Pages 221-250

  5. Experiences and Outcome of IS Outsourcing

    1. Front Matter

      Pages 251-251
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    2. The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context

      • Laura Poppo, Mary C. Lacity
      Pages 253-276

    3. Spiraling Effect of IS Outsourcing Contract Interpretations

      • Barbara L. Marcolin
      Pages 277-310

    4. Success of Outsourcing and Strategic Alignment as Predictors of IS Effectiveness

      • Markku Sääksjärvi
      Pages 311-328

    5. Outsourcing: A View from Those Doing the Work

      • Carol Saunders
      Pages 329-347
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Keywords

About this book

As the information systems (IS) outsourcing trend has gained momentum, it is prudent to stop and reflect on several critical questions: What are the actual intentions of organizations for evaluating and then choosing outsourcing? What problems are these organizations attempting to solve with outsourcing? Do vendors satisfactorily provide solutions to these problems? What are the advantages and disadvantages of outsourcing? If an organization decides to outsource, are there strategies which can be employed to assure an effective outsourcing arrangement? What happens if outsourcing does not work for a particular company; can it return to a non-outsourced state and at what cost? How do new sourcing trends, like application service providing, challenge the traditional IS outsourcing life cycle? Questions such as these motivated the conceptual development of this book.

Editors and Affiliations

  • Bauer College of Business, University of Houston, Houston, USA

    Rudy Hirschheim

  • Universität Bayreuth, Bayreuth, Germany

    Armin Heinzl, Jens Dibbern

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