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E-Service Intelligence

Methodologies, Technologies and Applications

  • Book
  • © 2007

Overview

Editors:
  1. Jie Lu

    1. Faculty of Information Technology, University of Technology, Broadway, Australia

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  2. Guangquan Zhang

    1. Faculty of Information Technology, University of Technology, Broadway, Australia

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  3. Da Ruan

    1. The Belgian Nuclear Research Centre (SCK.CEN), Belgium
      Department of Applied Mathematics and Computer Science, Ghent University, Gent, Belgium

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  • Thorough introduction and systematic overview of the new field e-service intelligence
  • Covers the state of the art of e-service intelligence including both theorems and applications
  • Includes supplementary material: sn.pub/extras

Part of the book series: Studies in Computational Intelligence (SCI, volume 37)

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Table of contents (32 chapters)

  1. E-Service Evaluation, Optimization, and Knowledge Discovery

    1. A Web based Intelligent Sensory Evaluation System in the Textile Integrated Supply Chain

      • Bin Zhou, Xianyi Zeng, Ludovic Koehl, Yongsheng Ding
      Pages 435-456

    2. E-intelligence in Portfolio Investment Optimization

      • K. Stoilova, Z. Ivanova, T. Stoilov
      Pages 457-476

    3. Orchestrating the Knowledge Discovery Process

      • Marcello Castellano, Giuseppe Mastronardi, Flaviano Fiorino, Giuliano Bellone de Grecis, Francesco Arcieri, Valerio Summo
      Pages 477-496

    4. On the Knowledge Repository Design and Management in E-Learning

      • Emma Kushtina, Oleg Zaikin, Przemyslaw Rózewski
      Pages 497-515

    5. Adding Value to E-Services: a Business-Oriented Model

      • Matthias Fluegge, Michael C. Jaeger
      Pages 517-534

  2. Intelligent E-Service Support System Developments

    1. Developing a Knowledge-based Intelligent Services System in Sports Websites

      • Edmond H. Wu, Michael K. Ng
      Pages 535-554

    2. Developing a Model Agent-based E-Commerce System

      • Costin Bǎdicǎ, Maria Ganzha, Marcin Paprzycki
      Pages 555-578

    3. Creating Visual Browsers for Large-Scale Online Auctions

      • Mao Lin Huang, Quang Vinh Nguyen, Wei Lai
      Pages 579-600

    4. Design and Implementation of Multi-Agents for Learner-oriented Course Scheduling on the Internet

      • Dong Chun Lee, Keun Wang Lee
      Pages 601-626

    5. AGrIP – Agent Grid Intelligence Platform

      • Zhongzhi Shi, He Huang, Yuncheng Jiang, Jiewen Luo, Zheng Zheng, Fen Lin
      Pages 627-646

    6. Web-based Service Information Systems based on Fuzzy Linguistic Techniques and Semantic Web Technologies

      • Enrique Herrera-Viedma, Eduardo Peis, José M. Morales-del-Castillo, Karina Anaya
      Pages 647-666

    7. Application of Chaos-based Pseudo-Random-Bit Generators in Internet-based Online Payments

      • Ping Li, Zhong Li, Siegfried Fettinger, Yaobing Mao, Wolfgang A. Halang
      Pages 667-685

    8. Computer Hardware Devices in Efficient E-Servicing: Case Study of Disk Scheduling by Soft Computing

      • A. B. Patki, Tapasya Patki, Swati Khurana, Revati Patki, Aditi Kapoor
      Pages 687-704

  3. Back Matter

    Pages 705-711
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Keywords

About this book

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.

Editors and Affiliations

  • Faculty of Information Technology, University of Technology, Broadway, Australia

    Jie Lu, Guangquan Zhang

  • The Belgian Nuclear Research Centre (SCK.CEN), Belgium

    Da Ruan

  • Department of Applied Mathematics and Computer Science, Ghent University, Gent, Belgium

    Da Ruan

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