Synonyms
Definition
ICT tools: Information and communication technology tools applied to develop and promote government both internally in the administrative apparatus and targeting citizens and users.
Introduction
This entry chapter addresses the use of ICT tools in central government (see Christensen and Lægreid 2020a). Limited attention has been paid to empirical analyses of the institutional and organizational aspects of use of ICT tools in central government and how it affects collaboration and coordination relations within government and with external stakeholders (Randma-Liiv and Vooglaid 2020). There is little systematic insight about how public administrators themselves are defining digital transformation in their own day to day and what their expected outcomes are (Mergel 2018).
This gap is addressed in four ways. First, in contrast to the focus on the demand side of e-participation that has dominated this field,...
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Christensen, T., Lægreid, P. (2021). ICT Tools in Central Government: Scope, Predictors, and Effect on Coordination Quality. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_4270-2
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DOI: https://doi.org/10.1007/978-3-319-31816-5_4270-2
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ICT Tools in Central Government: Scope, Predictors, and Effect on Coordination Quality- Published:
- 12 May 2021
DOI: https://doi.org/10.1007/978-3-319-31816-5_4270-2
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ICT Tools in Central Government: Scope, Predictors and Effect on Coordination Quality- Published:
- 26 December 2020
DOI: https://doi.org/10.1007/978-3-319-31816-5_4270-1