The effect of operational innovation and QM practices on organizational performance in the healthcare sector DonHee Lee Empirical article Open access 31 October 2015 Article: 8
Erratum to: Customer service quality and benchmarking in public transport contracts David A. Hensher Erratum Open access 12 August 2015 Article: 7
Diffusion of innovation: customer relationship management adoption in supply chain organizations Vicky Ching GuMarc J SchniederjansQing Cao Empirical article Open access 31 July 2015 Article: 6
Towards a theory-driven research agenda in six sigma quality innovation: linking research opportunities with organization theory typology Ram NarasimhanAnand Nair Theoretical article Open access 21 May 2015 Article: 5
Customer service quality and benchmarking in public transport contracts David A Hensher Empirical Open access 21 May 2015 Article: 4
Co-creation of improved quality in disaster response and recovery D Clay Whybark Theoretical Article Open access 21 May 2015 Article: 3
Quality management and innovation: new insights on a structural contingency framework Dara SchniederjansMarc Schniederjans OriginalPaper Open access 21 May 2015 Article: 2