Logistics integration in the supply chain: a resource dependence theory perspective Sung Tae KimHong-Hee LeeTaewon Hwang Empirical article Open access 14 October 2020 Article: 5
Regional innovation system research trends: toward knowledge management and entrepreneurial ecosystems Pedro López-RubioNorat Roig-TiernoAlicia Mas-Tur Empirical article Open access 18 August 2020 Article: 4
Case study: evaluation of the automation of material handling with mobile robots Adriana F. MeloLindsay M. Corneal Case study Open access 27 June 2020 Article: 3
Innovative Thermobalancing therapy and Dr Allen’s Device for the first time employ body energy to treat chronic prostatic diseases effectively S. Allen Theoretical article Open access 09 June 2020 Article: 2
Convergence strategy and innovation capability of the classic art industry Seongbae LimHong-Hee LeeKyoung Claudio Jung Empirical article Open access 30 May 2020 Article: 1
The interaction between standards development and economic growth of China Hao ZhangJiadong JiangXiangzhen Li Empirical article Open access 20 November 2019 Article: 9
An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment Catherine Y. P. ChanKwai-Sang ChinKwok L. Tsui Case study Open access 09 November 2019 Article: 8
Planting and harvesting innovation - an analysis of Samsung Electronics Seung Hoon JangSang M. LeeDonghyun Choi Case study Open access 21 October 2019 Article: 7
More is not always better—non-linear effects in crowdfunding Thomas NiemandSascha KrausAlicia Mas-Tur Empirical article Open access 29 May 2019 Article: 6
A life cycle model of major innovations in operations management Attila ChikánLinda G. Sprague Empirical article Open access 10 May 2019 Article: 5
The quality management ecosystem for predictive maintenance in the Industry 4.0 era Sang M. LeeDonHee LeeYoun Sung Kim Theoretical article Open access 27 March 2019 Article: 4
Research on using Six Sigma management to improve bank customer satisfaction Zhiyi Zhuo Empirical article Open access 08 March 2019 Article: 3
A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists Pham Ngoc ThuyLe Nguyen HauNguyen Kim Ngoc Duyen Empirical article Open access 23 February 2019 Article: 2
Managing the innovation legitimacy of the sharing economy Jiyoung Hwang Theoretical article Open access 11 January 2019 Article: 1
Strengthening information technology security through the failure modes and effects analysis approach Arben AsllaniAlireza LariNasim Lari Empirical article Open access 08 October 2018 Article: 5
Medical tourism: focusing on patients’ prior, current, and post experience Soonae HwangDonHee LeeChang-Yuil Kang Empirical article Open access 12 September 2018 Article: 4
The missing link: toward an assessment of innovation capacity in health care organizations Pieter J. KievitJeanette OomesPiet Bartels Theoretical article Open access 31 May 2018 Article: 3
Innovation: from small “i” to large “I” Sang M. Lee Theoretical article Open access 12 March 2018 Article: 2
Relations between open innovation and product quality: an empirical study of Japanese electronics firms Takeshi IshikawaHideo Suzuki Empirical article Open access 29 January 2018 Article: 1
The effect of externalities on adoption of social customer relationship management (SCRM) Vicky GuJonathan DavisJohn Vogt Empirical article Open access 20 December 2017 Article: 11
Customer satisfaction of Vietnam Airline domestic service quality Giao Ha Nam Khanh Empirical article Open access 06 December 2017 Article: 10
Review of “DreamMakers: Innovating for the Greater Good” by Michele Hunt, DreamMakers (dreammakers.org) Sang Lee Book review Open access 01 December 2017 Article: 9
Application of Policy Deployment and Daily Management in service sector Anil SachdevJitendra Agrawal Case study Open access 02 November 2017 Article: 8
Improving quality of foreign direct investment attraction in Vietnam Ngo Phuc HanhĐao Van HùngDao Thi Thu Trang Review Open access 24 October 2017 Article: 7
The impact of technological innovation on building a sustainable city Chai-Lee Goi Review Open access 11 October 2017 Article: 6
A complete project environment simulation to improve six sigma training class engagement Chee Kai NG Short report Open access 06 October 2017 Article: 5
Implementing the Quality Startup Management System model in Hong Kong: a case study Kim-Hung Lotto LAI Case study Open access 14 July 2017 Article: 4
Developing an innovative entity extraction method for unstructured data Waleed ZaghloulSilvana Trimi Theoretical article Open access 22 May 2017 Article: 3
A blueprinting approach to service innovation in private educational institutions Youn Sung KimDonHee LeeJu hang Cha Case study Open access 02 March 2017 Article: 2
Assessing healthcare service quality: a comparative study of patient treatment types DonHee LeeKai K. Kim Empirical article Open access 25 January 2017 Article: 1
The effect of technology-exploration on product innovation: an analysis based on Korean manufacturing SMEs Hojin LeeSangyoon ChaHeejun Park Empirical article Open access 04 July 2016 Article: 1
The effect of operational innovation and QM practices on organizational performance in the healthcare sector DonHee Lee Empirical article Open access 31 October 2015 Article: 8
Erratum to: Customer service quality and benchmarking in public transport contracts David A. Hensher Erratum Open access 12 August 2015 Article: 7
Diffusion of innovation: customer relationship management adoption in supply chain organizations Vicky Ching GuMarc J SchniederjansQing Cao Empirical article Open access 31 July 2015 Article: 6
Towards a theory-driven research agenda in six sigma quality innovation: linking research opportunities with organization theory typology Ram NarasimhanAnand Nair Theoretical article Open access 21 May 2015 Article: 5
Customer service quality and benchmarking in public transport contracts David A Hensher Empirical Open access 21 May 2015 Article: 4
Co-creation of improved quality in disaster response and recovery D Clay Whybark Theoretical Article Open access 21 May 2015 Article: 3
Quality management and innovation: new insights on a structural contingency framework Dara SchniederjansMarc Schniederjans OriginalPaper Open access 21 May 2015 Article: 2