Systematic Literature Review of Empirical Support Regarding BPMS and BPMM Models

Abstract

In this chapter, I focus on evaluating the claims of the benefits of using Business Process Management Systems (BPM Systems, Suite or Software) and Business Process Management Maturity Models (BPMM) to achieve operational and business performance. At this point of my research, I focus on using Systematic Literature Review (SLR) as an exploratory tool to find empirical studies. I aim to provide insights into the role of BPMS and BPMM models in real-life situations by using the SLR as a kind of a theory landscaping for identifying those concepts and relationships that rise directly from the empirical studies and either support or negate the claimed benefits. According to Okoli (2012, p. 41), “Theory landscaping reviews do not aim to make definite theoretical arguments, but they do point to the theoretical relationships that the literature reveals or suggests.”