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Steps to Improved Firm Performance with Business Process Management

Adding Business Value with Business Process Management and its Systems

  • Book
  • © 2015
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Overview

Authors:
  1. Tahvo Hyötyläinen

    1. School of Information Sciences, University of Tampere, Tampere, Finland

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  • Publication in the field of economic sciences
  • Includes supplementary material: sn.pub/extras

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Table of contents (6 chapters)

  1. Front Matter

    Pages I-XVII
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  2. Introduction

    • Tahvo Hyötyläinen
    Pages 1-16
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  3. Systematic Literature Review of Empirical Support Regarding BPMS and BPMM Models

    • Tahvo Hyötyläinen
    Pages 17-44
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  4. Theoretical Approach

    • Tahvo Hyötyläinen
    Pages 45-87
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  5. Case Study

    • Tahvo Hyötyläinen
    Pages 89-122
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  6. Action Research

    • Tahvo Hyötyläinen
    Pages 123-154
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  7. Discussion and Conclusions

    • Tahvo Hyötyläinen
    Pages 155-168
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  8. Back Matter

    Pages 169-220
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Keywords

About this book

​Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

Authors and Affiliations

  • School of Information Sciences, University of Tampere, Tampere, Finland

    Tahvo Hyötyläinen

About the author

Tahvo Hyötyläinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Järvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.

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