Abstract
This book has adopted the process approach due to the fact that activities are the cost drivers not the departments. An improvement of business processes has three major objectives (Harrington, 1991):
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Making processes effective - procuring the desired results
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Making processes efficient - minimizing the resources used
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Making processes adaptable - being able to adapt to changing customer business needs
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© 1995 Bjørn Andersen, Harald Bredrup, Reinholdt Bredrup, Ann-Charlott Pedersen, Karianne Prytz, Asbjørn Rolstadås, Tim Torvatn
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Bredrup, H. (1995). Performance Improvement Strategies. In: Rolstadås, A. (eds) Performance Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1212-3_10
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DOI: https://doi.org/10.1007/978-94-011-1212-3_10
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4531-5
Online ISBN: 978-94-011-1212-3
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