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Performance Management

A business process benchmarking approach

  • Book
  • © 1995

Overview

Editors:
  1. Asbjørn Rolstadås

    1. The Norwegian Institute of Technology, University of Trondheim, Trondheim, Norway

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Table of contents (17 chapters)

  1. Front Matter

    Pages i-ix
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  2. Productivity and Competitiveness - an Introduction to Performance

    1. Front Matter

      Pages 1-1
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    2. The Productivity Term

      • BjØrn Andersen
      Pages 3-15

    3. Productivity Studies

      • Harald Bredrup, Reinholdt Bredrup
      Pages 17-42

    4. Competitiveness and Competitive Advantage

      • Harald Bredrup
      Pages 43-60

    5. Background for Performance Management

      • Harald Bredrup
      Pages 61-87

  3. Performance Planning

    1. Front Matter

      Pages 89-89
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    2. The Traditional Planning Hierarchy

      • Harald Bredrup
      Pages 91-102

    3. Performance Planning to Ensure Business Achievements

      • Harald Bredrup, Reinholdt Bredrup
      Pages 103-134

  4. Performance Review

    1. Front Matter

      Pages 135-135
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    2. Modeling in Manufacturing Enterprises

      • Karianne Prytz
      Pages 137-167

    3. Performance Measurement

      • Harald Bredrup
      Pages 169-190

    4. Performance Evaluation

      • Harald Bredrup
      Pages 191-198

  5. Performance Improvement

    1. Front Matter

      Pages 199-199
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    2. Performance Improvement Strategies

      • Harald Bredrup
      Pages 201-209

    3. Benchmarking

      • Bjørn Andersen
      Pages 211-242

    4. Aspects and Approaches to Quality

      • Karianne Prytz
      Pages 243-264

    5. Quality and Productivity Improvement Techniques

      • Bjørn Andersen
      Pages 265-287

  6. Performance Influencing Factors

    1. Front Matter

      Pages 289-289
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    2. Management Concepts

      • Bjørn Andersen, Harald Bredrup, Reinholdt Bredrup, Karianne Prytz
      Pages 291-306
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Keywords

About this book

This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master's degree in technology management. The book is aimed at an audience of business and technology oriented personnel at middle and higher management level in manufacturing industry. At the same time it is suitable as a textbook for business and engineering schools and colleges. is organized in five parts discussing productivity and The book performance, performance planning, performance review, performance improvement and performance influencing factors. The authors have worked closely together to obtain a well coordinated text without overlap. They have provided a draft. This draft has been circulated for comments amongst the authors and amongst external experts. Based on their input the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and program manager for the TOPP research program respectively, have also provided valuable input to the book.

Reviews

This book presents a coherent overview of modern management ideas that serves as an introduction to middle management personnel in business...this book could serve as a valuable introductory reference text for business professionals interested in modern approaches to performance planning, measurement, and improvement. - IIE Transactions.

Editors and Affiliations

  • The Norwegian Institute of Technology, University of Trondheim, Trondheim, Norway

    Asbjørn Rolstadås

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