The development of a generic model for the implementation of TQM

Abstract

Management has always produced its Gurus. The Classical School of Management had Taylor propounding Scientific Management and Fayol developing what came to be called Classical Organisation Theory; Mayo founded the Human Relations School; Argyris, Maslow, McClelland, Herzberg and others are forever associated with the School of Management Science. Today TQM has its own roll call of the great and the good - Deming, Juran, Imai, Feigenbaum, Crosby, and the many ranks of writers and disciples who have addressed the question of quality. To be accorded the status of “Guru” demands that there be followers who advocate through their preachings and, hopefully, through their deeds, the wisdom of their respective Messiahs; whilst making their own additions to the turbulent waters already swilling in the fountain of knowledge about quality management.