Abstract
Retail banking and retail banks have both faced enormous changes in the last two decades. Retail banking has changed noticeably from an apparently mature market with benign competition into a growing market with aggressive competition, which is as yet not entirely understood.
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Notes
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© 2015 Anna Omarini
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Omarini, A. (2015). The History Lesson and the Need to Turnaround. In: Retail Banking. Palgrave Macmillan Studies in Banking and Financial Institutions. Palgrave Macmillan, London. https://doi.org/10.1057/9781137392558_2
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DOI: https://doi.org/10.1057/9781137392558_2
Publisher Name: Palgrave Macmillan, London
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