Abstract
In this chapter we describe our fourth case study, which is a global provider. First, we introduce the context of the provider under study. In this section we also describe a selected client case. In the following paragraphs we study various client episodes to determine the provider’s response. As a result of these findings, we analyze the case study that are also clustered around the defined constructs. Finally, we present the overall conclusion of this case study.
Contrary to myth, Indian offshore firms do little Follow-The-Sun.
(Erran Carmel)
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© 2012 Albert Plugge
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Plugge, A. (2012). Case Study: Global Provider. In: Managing Change in IT Outsourcing. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9781137030450_7
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DOI: https://doi.org/10.1057/9781137030450_7
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-44043-6
Online ISBN: 978-1-137-03045-0
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