Natural orientation

  • Colin Shaw


As you can see Waynn and his team at the Cerritos Library have spent a great deal of time creating a deliberate Customer Experience that recognizes the critical importance of customer emotions, and have also planned how to use the senses to evoke these. Every tiny detail is thought through to deliver the deliberate Customer Experience. These examples embody a number of the traits of a Natural organization.


Moment Mapping Dung Beetle Natural Organization Customer Experience Natural Orientation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Colin Shaw 2005

Authors and Affiliations

  • Colin Shaw

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