The Processes of a Firm

  • Johannes Rüegg-Stürm


Over the last decade, changes in a firm’s different environmental spheres have led to a massively increasing significance of process structures and also how processes are designed, compared to the organisational structure, i.e. how firms are structured into organisational units (Osterloh and Frost, 1998). Growing demands from customers, the deregulation and globalisation of many markets, the increasing role of the capital market, but above all, the rapid development of information and communication technologies have generated a fundamental intensification of competition. This has caused the time factor to become a competitively decisive criterion alongside quality and price. Competition, in general, is now characterised far more as a time-based competition than before (Stalk and Hout, 1990, 1992). We can observe that smaller fishes are not always ‘swallowed up’ by bigger fishes, but also that slower fishes are swallowed up by quicker ones.


Business Process Management Process Customer Relationship Management Management Business Process Individual Business 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Johannes Rüegg-Stürm 2005

Authors and Affiliations

  • Johannes Rüegg-Stürm
    • 1
  1. 1.University of St. GallenSwitzerland

Personalised recommendations