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Verbal and Non-Verbal Dimensions of the Intercultural Health Setting

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Communicating Across Cultures and Languages in the Health Care Setting

Part of the book series: Communicating in Professions and Organizations ((PSPOD))

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Abstract

This chapter provides detailed evidence of verbal and non-verbal strategies which emerge in intercultural health interactions when there is no third party or cultural broker present. These strategies of collaboration include the use of code switching, management of terminological confusions and a range of non-verbal elements, including the use of props. The notion of ‘magic moments’ is described in relation to moments of connection, and some specific features such as metaphors, analogies and humour are exemplified. The language of adherence, informed consent and risk and uncertainty are considered and illustrated. The argument is made that diversity in the clinic may be a resource rather than a barrier and that the mutual effort needed to avoid misunderstandings is often successful.

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  1. Health Communication Research Unit, School of Human and Community Development, University of the Witwatersrand, Johannesburg, Gauteng, South Africa

    Claire Penn & Jennifer Watermeyer

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  1. Claire Penn
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  2. Jennifer Watermeyer
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Penn, C., Watermeyer, J. (2018). Verbal and Non-Verbal Dimensions of the Intercultural Health Setting. In: Communicating Across Cultures and Languages in the Health Care Setting. Communicating in Professions and Organizations. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-58100-6_6

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  • DOI: https://doi.org/10.1057/978-1-137-58100-6_6

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  • Publisher Name: Palgrave Macmillan, London

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