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Trust in Complex Work Systems: A Focus on Information and Communication Technologies

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The Impact of ICT on Quality of Working Life

Abstract

Trust is a multifaceted construct in complex work systems. It affects relationships between individuals, the organizations they work in, and how they use information and communication technologies. Trust mediates the acceptance of information and communication technologies; studying people’s trust and how they trust can thus identify appropriate design features and implementation strategies for technology use in the workplace. This article discusses the types of trust that influence work system outcomes with a focus on information and communication technologies. A model integrating different types of trust is presented, illustrating the interrelationship between trust concepts and how attitudes about information and communication technologies might facilitate or inhibit trust at the interpersonal and organizational levels.

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Author information

Authors and Affiliations

  1. Feinberg School of Medicine, Northwestern University, Chicago, IL, USA

    Enid Montague

  2. Industrial and Systems Engineering, University of Wisconsin-Madison, Madison, WI, USA

    Erin K. Chiou

Authors
  1. Enid Montague
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  2. Erin K. Chiou
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Correspondence to Enid Montague .

Editor information

Editors and Affiliations

  1. Faculty of Psychology, University of Vienna, Vienna, Austria

    Christian Korunka

  2. Ctr. for Quality and Prod. Improvement, University of Wisconsin-Madison, Madison, Wisconsin, USA

    Peter Hoonakker

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Montague, E., Chiou, E.K. (2014). Trust in Complex Work Systems: A Focus on Information and Communication Technologies. In: Korunka, C., Hoonakker, P. (eds) The Impact of ICT on Quality of Working Life. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-8854-0_9

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