Abstract
How to engage in understanding and designing for wicked problems has been the framing issue for the discussions in this book. I’ve looked at this issue specifically in relation to CSCW and the design of systems to support people who collaborate together for some shared purpose. Here, the issue was how to understand the nature of this workaday world of collaborative work for the purposes of design and how to design systems that take account of, and fit into the workaday world. I have characterised this issue as the CSCW design problem, an example of a wicked problem where there is no right or wrong answer, only better or worse solutions, and we only understand more about the problem as we work with different solutions.
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© 2003 Springer Science+Business Media Dordrecht
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Fitzpatrick, G. (2003). Conclusions, Reflections and Future Work. In: The Locales Framework. The Springer International series on Computer Supported Cooperative Work, vol 1. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-0363-5_13
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DOI: https://doi.org/10.1007/978-94-017-0363-5_13
Publisher Name: Springer, Dordrecht
Print ISBN: 978-90-481-6253-6
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