The Locales Framework

Understanding and Designing for Wicked Problems

  • GeraldineĀ Fitzpatrick

Table of contents

  1. Front Matter
    Pages i-xii
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Geraldine Fitzpatrick
      Pages 3-13
    3. Geraldine Fitzpatrick
      Pages 15-45
  3. Evolution to the Locales Framework

    1. Front Matter
      Pages 47-47
    2. Geraldine Fitzpatrick
      Pages 49-54
    3. Geraldine Fitzpatrick
      Pages 55-62
    4. Geraldine Fitzpatrick
      Pages 63-76
    5. Geraldine Fitzpatrick
      Pages 77-86
  4. The Locales Framework

    1. Front Matter
      Pages 87-87
    2. Geraldine Fitzpatrick
      Pages 89-95
    3. Geraldine Fitzpatrick
      Pages 97-141
    4. Geraldine Fitzpatrick
      Pages 143-152
  5. Working with the Locales Framework

    1. Front Matter
      Pages 153-153
    2. Geraldine Fitzpatrick
      Pages 155-170
    3. Geraldine Fitzpatrick
      Pages 171-187
    4. Geraldine Fitzpatrick
      Pages 189-201
    5. Geraldine Fitzpatrick
      Pages 203-222
  6. Back Matter
    Pages 223-242

About this book


So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.


Interaction Internet calculus collaboration complexity computer design ethnography evolution networks software software engineering

Authors and affiliations

  • GeraldineĀ Fitzpatrick
    • 1
  1. 1.Sapient LtdLondonUK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media B.V. 2003
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-90-481-6253-6
  • Online ISBN 978-94-017-0363-5
  • Series Print ISSN 1431-1496
  • Buy this book on publisher's site
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