Abstract
In the British National Health Service (NHS), the interest in TQM arose from the Griffiths Enquiry (1983) into the management of the NHS (1). The report submitted critised the NHS on two counts:
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(a)
The failure of the NHS management to adequately take responsibility for continuous assessment of performance against such measures as level of service quality budgetary control, productivity, motivation, and the rewarding of staff;
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(b)
The lack of a clearly defined general management function throughout the NHS.
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References
R. Griffiths (1983), ‘NHS Management Review’, DHSS, London.
U. Nwabueze, D. Morris, R. H. Haigh (1994), ‘Does BPR have a philosophy to match that of TQM’, paper presented at second European Academic Conference on BPR Cranfield University, 2–3 June.
G. Dalley and R. Hill (199X), ‘Pathways to Quality’, A study of quality management initiatives in the NHS, OMI Series, No. 2, Centre for Health Economics, University of York.
M. Kogan and M. Joss (1994), ‘Evaluation of TQM projects in the NHS’, Centre for the Evaluation of Public Policy and Practice, Brunel University.
R. N. Schmele and S. J. Foss (1989), ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
see Schmele and Foss (1989) ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
Crosby (1989) ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
Crosby (1989) ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
Crosby (1989) ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
see also Schmele and Foss (1989) ‘The Quality Management Maturity Grid: A Diagnostic Method’, JONA, Vol. 19, No. 9, September.
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© 1995 Springer Science+Business Media Dordrecht
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Nwabueze, U. (1995). TQM in the NHS: rhetoric or reality?. In: Kanji, G.K. (eds) Total Quality Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0539-2_36
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DOI: https://doi.org/10.1007/978-94-011-0539-2_36
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