Abstract
TQM offers a methodology of best management practices aimed specifically at meeting (or exceeding) customer requirements and expectations. To be widely accepted by the business community, TQM should be taking advantage of whatever Information Technology can offer in enabling its principles to be put into effect. This paper considers the areas where IT has played a major role within the TQM culture, but more significantly where it has been of far less influence.
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© 1996 Chapman & Hall
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Pybus, A.M. (1996). Has TQM really taken advantage of the IT revolution?. In: Kanji, G.K. (eds) Total Quality Management in Action. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-1543-5_38
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DOI: https://doi.org/10.1007/978-94-009-1543-5_38
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-7188-8
Online ISBN: 978-94-009-1543-5
eBook Packages: Springer Book Archive