Total Quality Management in Action

  • Gopal K. Kanji

Table of contents

  1. Front Matter
    Pages i-ix
  2. TQM Principles and Practice

    1. Front Matter
      Pages 1-1
    2. B. L. Joiner
      Pages 18-27
    3. T. G. Wheeler, R. W. Wells
      Pages 40-49
    4. D. Gilks, J. Grogan, D. Miller, A. Nash, D. Patmore, A. Tomes
      Pages 61-71
    5. J. J. E. Swaffield, D. Graham, P. McBeth, J. Dotchin
      Pages 72-81
    6. D. S. Morris, R. H. Haigh
      Pages 92-101
    7. Ann Liston
      Pages 102-107
  3. Community and Education

  4. The Role of Self Assessment

  5. International Comparisons

    1. Front Matter
      Pages 165-165
    2. X. Tort-Martorell, P. Grima, A. Robert
      Pages 167-170
    3. T. M. S. Tarbaghia, J. Betts
      Pages 171-174
    4. J. G. Roche
      Pages 175-179
    5. H. Yui, G. K. Kanji
      Pages 180-184
  6. Enterprise and Industry

  7. Quality Methods

  8. Continuous Improvement Process

  9. Quality Measurement

    1. Front Matter
      Pages 261-261
    2. M. Donnelly, E. Shiu, J. F. Dalrymple, M. Wisniewski
      Pages 263-266

About this book


In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.


QM organization quality management total quality management (TQM)

Editors and affiliations

  • Gopal K. Kanji
    • 1
  1. 1.Centre for Quality and InnovationSheffield Hallam UniversitySheffieldUK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media B.V. 1996
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-94-010-7188-8
  • Online ISBN 978-94-009-1543-5
  • Buy this book on publisher's site
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