Define

Abstract

Define phase is the first step of a Lean Six Sigma project and therefore it is necessary to determine:

• the snapshot of the process through mapping (identifying value added activities and not value added activities)

• the Customer (external or internal)

• weakness and critical points of process

• the scope of the project and therefore the ring of intervention

• a measureable indicator from Customer point of view, called Critical To Quality (CTQ^(G)), and customer satisfaction analysis through a proactive approach instead of reactive

• an estimation of potential benefit (economic and/or strategic, written inside the summary document called Project Charte ^(G)), achievable thanks to the implementation of improvements planned during project development