Abstract
This paper develops the conceptual framework for value cocreation of service through key concept analysis, developed for this paper, extracting constituent concepts from the key concepts involved in project statement documents from the Japanese governmental service science research program, identifying structural relationships among the constituent concepts, and integrating them into the framework. The developed framework reveals several structural features of value cocreation of service, namely, the importance of the introduction of the reproduction cycle into the service-dominant logic, the introduction of the value cocreation mechanism into the provider side, and three types of value created in service.
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References
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Murakami, T. (2017). Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_35
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DOI: https://doi.org/10.1007/978-4-431-56074-6_35
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
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