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Serviceology for Smart Service System

Selected papers of the 3rd International Conference of Serviceology

  • Yuriko Sawatani
  • James Spohrer
  • Stephen Kwan
  • Takeshi Takenaka

Table of contents

  1. Front Matter
    Pages i-x
  2. Service Innovation & Design

    1. Front Matter
      Pages 1-1
    2. Yoshitaka Yuki, Seiichi Kawata, Hiroyuki Imanari, Takeo Suzuki, Norio Aburatani, Motomi Kohata et al.
      Pages 3-10
    3. Satoshi Mizoguchi, Takatoshi Ishii, Yutaro Nemoto, Maiko Kaneda, Atsuko Bando, Toshiyuki Nakamura et al.
      Pages 19-25
    4. Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki
      Pages 27-37
    5. Stephen K. Kwan, Yutaka Yamauchi
      Pages 39-44
    6. Jun Hirota, Kazuya Oizumi, Toshiki Mizushima, Tatsunori Hara, Kazuhiro Aoyama
      Pages 45-54
    7. Toshiki Mizushima, Jun Hirota, Kazuya Oizumi, Kazuhiro Aoyama
      Pages 55-64
    8. Kinuko Iizawa, Koki Kusano, Eri Inoue, Naohiko Kohtake
      Pages 65-70
    9. Adi Wolfson, Dorith Tavor
      Pages 71-78
    10. Hideyuki Nakashima, Keiji Hirata, Junichi Ochiai
      Pages 111-116
  3. Smart Service Systems

    1. Front Matter
      Pages 117-117
    2. Nobutada Fujii, Jumpei Oda, Toshiya Kaihara, Takeshi Shimmura
      Pages 131-138
    3. Takeshi Shimmura, Toshihumi Takahashi, Syuichi Oura, Tomoyuki Asakawa, Toshiya Kaihara, Nobutada Fujii et al.
      Pages 139-145
    4. Andreas Janson, Christoph Peters, Jan Marco Leimeister
      Pages 147-157
    5. Xiaorui Qiao, Junki Nakagawa, Koshiro Yanai, Junko Yasuda, Wen Wen, Atsushi Yamashita et al.
      Pages 159-167
    6. Md. Abul Kalam Siddike, Youji Kohda, Monirul Hoque
      Pages 169-179
  4. Service Marketing

  5. Human Factors and Service Engineering

    1. Front Matter
      Pages 229-229
    2. Hiroyuki Okamoto, Alessandro Moro, Atsushi Yamashita, Hajime Asama
      Pages 231-236
    3. Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki
      Pages 245-252
    4. Wen Wen, Xiaorui Qiao, Koshiro Yanai, Junki Nakagawa, Junko Yasuda, Atsushi Yamashita et al.
      Pages 253-259
    5. Ryoko Fukuda, Atsushi Shinjo, Masahiro Kudo, Yutaro Ono, Jun Murai
      Pages 261-268
    6. Takashi Okuma, Tomohiro Fukuhara, Ryosuke Ichikari, Ching-Tzun Chang, Luis Carlos Manrique Ruiz, Takeshi Shinmura et al.
      Pages 269-277
    7. Kenju Akai, Kohei Yamashita, Nariaki Nishino
      Pages 299-304
  6. Theoretical Perspectives on Service

  7. Social Problems in Service

    1. Front Matter
      Pages 357-357
    2. Yoshiki Morishita, Fumika Murakami, Koji Kimita, Shigeru Hosono, Sayaka Izukura, Hiroshi Sakaki et al.
      Pages 369-376
    3. Masahiro Araki, Ryo Kanamori, Lei Gong, Takayuki Morikawa
      Pages 377-384
    4. Qiqing (Christine) Ouyang, Jim Spohrer, Juan Caraballo, Dale Davis, Stephen Perelgut, Marcellus Mindel et al.
      Pages 385-391

About these proceedings

Introduction

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.

This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Keywords

ICServ2015 Papers Service Design Service Innovation Service Science Service Technology Servitization in Industry Value Co-creation

Editors and affiliations

  • Yuriko Sawatani
    • 1
  • James Spohrer
    • 2
  • Stephen Kwan
    • 3
  • Takeshi Takenaka
    • 4
  1. 1.Graduate School of Bionics, Computer and Media SciencesTokyo University of TechnologyTokyoJapan
  2. 2.IBM University Programs World-WideIBM Almaden Research CenterSan JoseUSA
  3. 3.College of BusinessSan Jose State UniversitySan JoseUSA
  4. 4.National Institute of Advanced Industrial Science and TechnologyTokyoJapan

Bibliographic information

  • DOI https://doi.org/10.1007/978-4-431-56074-6
  • Copyright Information Springer Japan 2017
  • Publisher Name Springer, Tokyo
  • eBook Packages Engineering
  • Print ISBN 978-4-431-56072-2
  • Online ISBN 978-4-431-56074-6
  • Buy this book on publisher's site
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