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Service as Artifact: Reconsideration of Value Cocreation

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Serviceology for Smart Service System (ICServ 2015)

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Abstract

An artifact, or something made by a human being, can create value through mutual interaction among providers, consumers, and other artifacts. Moreover, an artifact can alter its nature to products or services according to the information completeness of its purpose and environment. This paper presents a discussion of how value is cocreated in a society by considering some relevant concepts or theories for “cocreation” such as emergent synthesis, the theory of “ba,” coproduction, and service-dominant logic (SDL). Additionally, the value of a service is reconsidered from the perspective of economic or behavioral value. Finally, this paper presents discussion of the new role of science and technologies to cocreate value in a sustainable society through mutual interaction among consumers and producers.

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Author information

Authors and Affiliations

  1. The University of Tokyo, Tokyo, 113-8654, Japan

    Kanji Ueda & Nariaki Nishino

  2. National Institute of AIST, Tokyo, 135-0064, Japan

    Takeshi Takenaka

Authors
  1. Kanji Ueda
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  2. Takeshi Takenaka
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  3. Nariaki Nishino
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Corresponding author

Correspondence to Takeshi Takenaka .

Editor information

Editors and Affiliations

  1. Graduate School of Bionics, Computer and Media Sciences, Tokyo University of Technology, Tokyo, Japan

    Yuriko Sawatani

  2. IBM University Programs World-Wide, IBM Almaden Research Center, San Jose, USA

    James Spohrer

  3. College of Business, San Jose State University, San Jose, USA

    Stephen Kwan

  4. National Institute of Advanced Industrial Science and Technology, Tokyo, Japan

    Takeshi Takenaka

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Ueda, K., Takenaka, T., Nishino, N. (2017). Service as Artifact: Reconsideration of Value Cocreation. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_34

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  • DOI: https://doi.org/10.1007/978-4-431-56074-6_34

  • Publisher Name: Springer, Tokyo

  • Print ISBN: 978-4-431-56072-2

  • Online ISBN: 978-4-431-56074-6

  • eBook Packages: EngineeringEngineering (R0)

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