Abstract
In service engineering a formalized process model gives the advantage that its complexity is reduced due to abstraction and could simplify the communication by specialists, e.g. business process analysts and IT specialists. At some point a more intuitively and tangible depiction of a service situation is needed. This is the case if people that may be not as versed on the theoretical side, e.g. customers, employees and decision makers, are involved in the creation or evaluation of the process. Therefore, we have developed a visualization toolset for the use with a ServCAD system. This toolset enables the user to visualize relevant parts of the process model as an interactive 3D scene. Changes are consistent on the data model, and each change on the 2D BPM view or in the 3D process scene is stored and presented simultaneously.
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The ROUTIS joint project receives funding from the German Federal Ministry of Education and Research.
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Westner, P., Hermann, S. (2017). VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_26
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DOI: https://doi.org/10.1007/978-4-431-56074-6_26
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