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Digitale Transformation von Dienstleistungssystemen

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Service Business Development

Zusammenfassung

Die fortschreitende Digitalisierung von Wirtschaft und Gesellschaft transformiert Dienstleistungssysteme nachhaltig. Die Ergebnisse zweier Workshops veranschaulichen jedoch, dass es insbesondere traditionellen Unternehmen noch schwerfällt, die Potenziale der Digitalen Transformation zu erkennen und sie in konkreten Projekten zu realisieren. Der vorliegende Beitrag identifiziert Treiber und Hemmnisse der Digitalen Transformation und zeigt auf, wie die Chancen der Digitalisierung ergriffen werden können und wie der organisationale Wandel erfolgreich gestaltet werden kann.

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Authors and Affiliations

  1. Lehrstuhl Wirtschaftsinformatik, Universität Paderborn, Paderborn, Deutschland

    Daniel Beverungen, Verena Wolf & Christian Bartelheimer

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  1. Daniel Beverungen
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  2. Verena Wolf
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  3. Christian Bartelheimer
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Correspondence to Daniel Beverungen .

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  1. Wirtschaftswissenschaftliche Fakultät Marketing und Unternehmensführung , Basel, Switzerland

    Manfred Bruhn

  2. Lehrstuhl für Dienstleistungsmanagement, Universität Hohenheim, Stuttgart, Germany

    Karsten Hadwich

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Beverungen, D., Wolf, V., Bartelheimer, C. (2018). Digitale Transformation von Dienstleistungssystemen. In: Bruhn, M., Hadwich, K. (eds) Service Business Development. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-22424-0_17

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