Theoretical Approach

Abstract

In Chapter 2, I carried out an exploratory literature review of how the concepts closely related to Business Process Management and its Systems, including maturity models, are represented in prior empirical studies. The results imply that BPMS adoption yields a positive influence on firm performance, because BPMS includes features that enable flexibility for changes in business process structures. However, the lack of commonality between BPM implementation approaches poses challenges in providing prescriptive guidance how to achieve this flexibility. Moreover, the achievement of claimed BPM benefits turned out not to always be a result of following a predetermined and unidirectional path as suggested by various BPM Maturity models (BPMM).